full-time

IT Field Support Engineer

Working at Simac ICT Belgium means enjoying the security of an international group with the culture of a family-owned business. For one of our clients region Wavre (Belgium), we are looking for an IT Field Support Engineer.

What you will do:

  • Lead the daily IT operations within your assigned geographical region.
  • Assess, diagnose, and resolve IT issues reported by our employees.
  • Ensure our IT systems and platforms remain operational by collaborating with the IT Service Desk team and other support groups.
  • Document IT solutions in the IT Knowledge Database (KB).
  • Provide support and guidance to users on how to use IT systems and resolve IT-related queries.
  • Take a proactive role by identifying risks and proposing improvement solutions.
  • Build business relationships with related functional areas within our company.
  • Play an active role in the standardization of processes and working methods on a global level.
  • Coordinate IT Service Management-related activities and handle IT communications within the IT department and at the company level.
  • Ensure tickets are resolved within agreed SLAs and KPIs, contributing to an excellent user experience.
  • Provide on-site support and perform IT-related activities at different locations, as needed by IT and business requirements.

Our new colleague:

  • Excellent customer handling skills with a high level of empathy.
  • Strong time management skills and the ability to work effectively in a team.
  • Critical thinker with problem-solving abilities and a structured approach to work.
  • Curious and eager to learn, with a good understanding of IT concepts such as networking, cloud computing, infrastructure, and security.
  • At least two years of relevant work experience (three years preferred).
  • Basic knowledge of business operations and ITSM frameworks (ITIL certification preferred).
  • Fluent in Dutch or French + Fluent in English.

Still deciding?

  • An attractive salary package including a company car, laptop, meal vouchers, smartphone, and hospitalization and group insurance.
  • Opportunities for career growth.
  • A dynamic work environment within an international and family-oriented company.
  • Opportunities for personal and professional growth.
  • Flexibility
  • The opportunity to play a crucial role in IT operations within your region

Read here what your future colleagues have to say about working at Simac ICT Belgium

Convinced?

Send us your CV via the <apply> button.

The application process is as follows:

  1. CV screening and an initial phone interview.
  2. An in-person interview at our office with the hiring manager. This is also your opportunity to determine if Simac ICT Belgium is the right fit for you.
  3. If there’s a match on both sides, we’ll be happy to welcome you to our team.
Heverlee, Belgium

Simac ICT Belgium

Contact

Solliciteer nu!

Vul alle gevraagde informatie in op onderstaand formulier en vergeet niet je CV bij te voegen.

Contact

Apply now!

Please fill out all the required information in the form below and remember to attach your CV.

Cookie Consent Banner by Real Cookie Banner